Owly Packs follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.
- Cookies and Web Beacons
- Our Advertising Partners
- Mobile terms of Service
- Privacy Policies
- Privacy Policies about logo and branding
- International taxes & customs fee
- Third Party Privacy Policies
- Return Policy
- Shipping Policy
1. Cookies and Web Beacons
Like any other website, Owly Packs uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.
- Our Advertising Partners
- Mailchimp / Omnisend / Klaviyo
- Mobile Terms of Service
The Owly Packs mobile message service (the "Service") is operated by Owly Packs (“Owly Packs”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.By consenting to Owly Packs’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Owly Packs through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Owly Packs. Your participation in this program is completely voluntary.We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.You may opt-out of the Service at any time. Text the single keyword command STOP to +18444921248 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Owly Packs mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to +18444921248 or email firstname.lastname@example.org.We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.
4. Privacy Policies
Note that Owly Packs has no access to or control over these cookies that are used by third-party advertisers.
5. Privacy Policies about logo and branding
- Brand and Logos
Brand name and logos used on the sites are protected (Owly Packs). Using these without the prior written consent of Owly Packs is not permitted.
6. International taxes & customs fee
Since we are shipping in many countries around the world, we can't pay taxes and customs fees for everyone. It means you will have to pay various freight and duties or taxes according to your country, including VAT and GST Taxes.
You can use that tool to calculate duties. Don't forget to convert U.S. dollars to your local currency: http://www.simplyduty.com/import-calculator/
International customers who are required to pay customs will receive an email from their local authorities asking for payment to have your order processed through customs. Once the payment is done, your order will be processed for final delivery.
International taxes are out of our control, but we are going to make sure to assist you during this process if you need any help from us. Please contact us at email@example.com if you have any question about that. Owly Packs reserves the right to refuse transaction for any reasonable motive.
7. Third Party Privacy Policies
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.
All Owly Packs products are designed and manufactured to exacting standards and are covered by our user warranty. The warranty covers all manufacturing faults of the fabrics, parts and workmanship for 24 months. Warranty takes effect at the moment of the purchase. Warranty covers the functionality of the product for its normal. It does not cover malfunction of any fabric or component that has resulted from improper or unreasonable use or maintenance, accidents, damage due to excessive winds/weather, improper re-packing or natural degradation due to sunlight.
The following damage is not covered by the Warranty:
- Flaws in the fabric, if caused by excessive wear
- Leaking through seams if there has been excessive abrasion of the seams or the seam sealant tape
- Broken zips if caused by forcing, jamming or improper use
- Broken buckles if they have been subjected to undue force or abrasion
- UV Degradation, color changing caused by weather
If you believe your product is a warranty claim, please first contact us and do not return the product to us without following our procedure.
9. Return Policies
Returns because of cancellation
The buyer may withdraw from the sales contract by contacting Owly Packs directly at firstname.lastname@example.org within 30 days without needing to provide reasons. The deadline is calculated according to the date on which the purchase was made. By canceling within this period, we will fully refund your purchase*.
* If the package has been delivered to you, all the costs for return delivery are at the charge of the buyer. We recommend that you insure your return package, as we cannot refund an item we do not receive. As soon as we receive the package and its contents have no signs of wear, use or damage, we will fully refund what you paid initially (excluding all costs for return delivery).
Returns because of exchange
The items may be exchanged within 30 days. Please note that items should be returned in the original packaging without any visible signs of wear, use or damage and with all original tags attached. For an exchange and more details, please write us an e-mail on email@example.com.
10. Shipping policy
We offer international shipping with Canada Post. The shipping cost is determined based on local rates and the item’s weight. Since we are shipping in many countries around the world, we can't absorb taxes and customs fees for everyone. It means you will have to pay various freight and duties or taxes according to your country, including VAT and GST Taxes. You can use that tool to calculate duties (Don't forget to convert U.S. dollars to your local currency): http://www.simplyduty.com/import-calculator/ International customers who are required to pay customs will receive an email from their local authorities asking for payment to have your order processed through customs. Once the payment is done, your order will be processed for final delivery. International taxes are out of our control, but we are going to make sure to assist you during this process if you need any help from us. Please contact us at firstname.lastname@example.org if you have any question about that.
In order to ensure correct delivery of all items ordered, please make sure that you enter your address correctly. Any package returned to Owly Packs due to incorrect and/or insufficient information will require an extra delivery charge paid by the customer, before the package can be despatched again.
Delivery times vary depending on the destination. It takes 2 to 8 open days anywhere in North America and 5 to 45 open days elsewhere in the world.