Privacy Policy for Owly Packs

At Owly Packs, accessible from https://owlypacks.com/en/, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Owly Packs and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

Owly Packs follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

  1. Cookies and Web Beacons
  2. Our Advertising Partners
  3. Mobile terms of Service
  4. Privacy Policies
  5. Privacy Policies about logo and branding
  6. International taxes & customs fee
  7. Third Party Privacy Policies
  8. Warranty
  9. Return Policy
  10. Shipping Policy
  11. Online Privacy Policy Only
  12. Consent

1. Cookies and Web Beacons

Like any other website, Owly Packs uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

Google is one of a third-party vendor on our site. It also uses cookies, known as DART cookies, to serve ads to our site visitors based upon their visit to www.owlypacks.com and other sites on the internet. However, visitors may choose to decline the use of DART cookies by visiting the Google ad and content network Privacy Policy at the following URL – https://policies.google.com/technologies/ads

  1. Our Advertising Partners

Some of advertisers on our site may use cookies and web beacons. Our advertising partners are listed below. Each of our advertising partners has their own Privacy Policy for their policies on user data.

  • Google
  • Facebook
  • Instagram
  • Kickstarter
  • Indiegogo
  • Pinterest
  • Youtube
  • Mailchimp / Omnisend / Klaviyo
  • Tiktok
  1. Mobile Terms of Service 

The Owly Packs mobile message service (the "Service") is operated by Owly Packs (“Owly Packs”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.By consenting to Owly Packs’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Owly Packs through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Owly Packs. Your participation in this program is completely voluntary.We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.You may opt-out of the Service at any time. Text the single keyword command STOP to +18444921248 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Owly Packs mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to +18444921248 or email info@owlypacks.ca.We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.


4. Privacy Policies

Last Update : 2023 September 15th

SURFING IN OWLYPACKS.COM

Owlypacks.com contains links to external sites. Owly Packs is not responsible for the content of those sites, nor for their privacy-related practices.

INTERACTIONS WITH OWLY PACKS

You may communicate with Owly Packs through various secure tools, including telephone and online services.

Sending information by email is not entirely secure. For this reason, Owly Packs advises you against disclosing personal information, such as your social insurance number, in emails. Owly Packs does the same, by not answering your questions via email whenever this involves transmitting confidential data.

CONFIDENTIALITY

Personal information gathered by owlypacks.com is handled in compliance with the Act respecting Access to documents held by public bodies and the Protection of personal information. This Act sets out the principles to be observed in collecting, using, communicating with or without consent, storing and destroying personal information, while setting up the appropriate security measures in accordance with the nature and quantity of the information.

REQUESTS FOR ACCESS

You may submit a request for access to learn what personal information is held by Owly Packs. You may also make a request to have this information corrected.

The Act respecting Access to documents held by public bodies and the Protection of personal information grants you the following rights:

  • respect of the confidentiality of personal information;
  • access to your personal information;
  • the right to correct your personal information if it is incomplete, inaccurate or equivocal, or if the collection, release or keeping of the information is not authorized by law.

PREPARING A REQUEST FOR ACCESS

A request for access to an administrative document may be made verbally or in writing, and must contain:

  • the title of the document that you wish to obtain or a brief description that may serve to identify the document;
  • your last name, first name and contact information (email, telephone number and mailing address) so that the organization may communicate with you if clarifications are required.

A request for access to an item of personal information or a request for correction must be made in writing, and must contain:

  • a description of the item of information that you wish to obtain or that must be corrected (a description sufficiently precise to identify the information concerned);
  • the time period involved;
  • your last name, first name and contact information (email, telephone number and mailing address) so that the organization may communicate with you if clarifications are required.

If you are making a request on behalf of another person, you must provide:

  • an official consent form or proxy;
  • or the mandate signed by that person, if you are a notary or an attorney.

If you wish to gain access to the personal information of a deceased person, your status must be one of the following:

  • liquidator of the succession (estate): you must provide the will search and the will;
  • beneficiary of life insurance or of a death benefit: you must present a document that proves this status (life insurance policy, mortgage loan, travel insurance, etc.);
  • heir: you must submit a will search, a will or proof of your status (for example a birth certificate or marriage certificate) and demonstrate your interests or rights;
  • person having parental authority: you must demonstrate your title by means of a birth certificate.

SUBMITTING A REQUEST FOR ACCESS

You must send your request to the person responsible.

David Bissonnette
CEO and Founder
dbissonnette@owlypacks.com
+1 514-903-1995

5. Privacy Policies about logo and branding
  • Brand and Logos
    Brand name and logos used on the sites are protected (Owly Packs). Using these without the prior written consent of Owly Packs is not permitted.

6. International taxes & customs fee

Since we are shipping in many countries around the world, we can't pay taxes and customs fees for everyone. It means you will have to pay various freight and duties or taxes according to your country, including VAT and GST Taxes.

You can use that tool to calculate duties. Don't forget to convert U.S. dollars to your local currency: http://www.simplyduty.com/import-calculator/

International customers who are required to pay customs will receive an email from their local authorities asking for payment to have your order processed through customs. Once the payment is done, your order will be processed for final delivery.

International taxes are out of our control, but we are going to make sure to assist you during this process if you need any help from us. Please contact us at info@owlypacks.com if you have any question about that. Owly Packs reserves the right to refuse transaction for any reasonable motive.

7. Third Party Privacy Policies

Owly Packs's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites. 

8. Warranty

All Owly Packs products are designed and manufactured to exacting standards and are covered by our user warranty. The warranty covers all manufacturing faults of the fabrics, parts and workmanship for 24 months. Warranty takes effect at the moment of the purchase. Warranty covers the functionality of the product for its normal. It does not cover malfunction of any fabric or component that has resulted from improper or unreasonable use or maintenance, accidents, damage due to excessive winds/weather, improper re-packing or natural degradation due to sunlight.

The following damage is not covered by the Warranty:

  • Flaws in the fabric, if caused by excessive wear
  • Leaking through seams if there has been excessive abrasion of the seams or the seam sealant tape
  • Broken zips if caused by forcing, jamming or improper use
  • Broken buckles if they have been subjected to undue force or abrasion
  • UV Degradation, color changing caused by weather

Reasonable use of Owly Packs products does not include damage caused by behavior that would cause damage or are outside the guidelines as stated in the Owly Packs terms of use.

If you believe your product is a warranty claim, please first contact us and do not return the product to us without following our procedure.  

9. Return Policies

Returns because of cancellation
The buyer may withdraw from the sales contract by contacting Owly Packs directly at info@owlypacks.com within 30 days without needing to provide reasons. The deadline is calculated according to the date on which the purchase was made.     By canceling within this period, we will fully refund your purchase*.

* If the package has been delivered to you, all the costs for return delivery are at the charge of the buyer. We recommend that you insure your return package, as we cannot refund an item we do not receive. As soon as we receive the package and its contents have no signs of wear, use or damage, we will fully refund what you paid initially (excluding all costs for return delivery).

Since the preparation of packages requires human resources and incurs costs, unless there is a major breakage caused by a defect in the product, a fee of 20% of the value of the product purchased as well as the costs paid to send the products will be withheld. by Owly Packs. That is to say that the refund will amount to 75% of the value of the products purchased.


Returns because of exchange
The items may be exchanged within 30 days. Please note that items should be returned in the original packaging without any visible signs of wear, use or damage and with all original tags attached. For an exchange and more details, please write us an e-mail on info@owlypacks.com.  

10. Shipping policy

We offer international shipping with Canada Post. The shipping cost is determined based on local rates and the item’s weight. Since we are shipping in many countries around the world, we can't absorb taxes and customs fees for everyone. It means you will have to pay various freight and duties or taxes according to your country, including VAT and GST Taxes. You can use that tool to calculate duties (Don't forget to convert U.S. dollars to your local currency): http://www.simplyduty.com/import-calculator/ International customers who are required to pay customs will receive an email from their local authorities asking for payment to have your order processed through customs. Once the payment is done, your order will be processed for final delivery. International taxes are out of our control, but we are going to make sure to assist you during this process if you need any help from us. Please contact us at info@owlypacks.com if you have any question about that.

In order to ensure correct delivery of all items ordered, please make sure that you enter your address correctly. Any package returned to Owly Packs due to incorrect and/or insufficient information will require an extra delivery charge paid by the customer, before the package can be despatched again.

Delivery times vary depending on the destination. It takes 2 to 8 open days anywhere in North America and 5 to 45 open days elsewhere in the world.

11. Online Privacy Policy Only

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Owly Packs. This policy is not applicable to any information collected offline or via channels other than this website.

12. Consent

By using our website, you hereby consent to our Privacy Policy and agree to its Terms and Conditions. For any question, you can contact Owly Packs support at info@owlypacks.com.