Products and technicalities
- What is included with the tent-hammock?
Everything you need; 3 poles, 10 pickets, 2 fastening straps with carabiners, a rain cover and tent-hammock. All that you are missing is two trees or any piece of land to install.
- What will i receive when ordering the backpack?
The backpack contains the top section of 4.5L, the main section of 30L and the bottom section of 15.5L (all sections are empty), the trampoline mesh structure, the braces and waist band. Transportation straps, cooler bag, tent-hammock and the small add-on bag are not included.
- How much do the backpack and tent-hammock weigh?
The empty backpack without add-ons weighs 2,04 kg. The weight of the tent-hammock with all accessories (poles, pickets, fastening straps, carabiners and rain cover) is 2,90kg.
- I am a woman, is the backpack suitable for me?
Yes. It is a unisex product. It's also important to note that the braces were designed specifically to contour the breast area for women; hence, making the backpack comfortable for both men and women.
- What are the minimum and maximum sizes for wearing the backpack?
The optimal height for wearing the backpack is between 157 cm and 182 cm.
- For safety reasons, what is the maximal weight for the hammock?
300 lbs / 136 kg
- How many people can share the same tent-hammock?
The ground tent mode can comfortably accommodate two people with their two backpacks. In hammock mode, two people can take a nap, but it will not be comfortable for an entire night. The ideal is to use the hammock mode alone. The maximum allowed weight is 300 lbs / 136 kg.
- What is the maximum height to use the tent-hammock?
As the tent measures 260 cm long, there isn't really a maximum height; this being said, the optimal height to comfortably sleep with a backpack at your feet is 1m90 (both when being used as a tent or hammock).
What is the optimal minimum and maximum distance when installing the hammock between two trees?
The minimum distance is 14 feet and the maximum is 21 feet. The tent-hammock must be installed at least 6 feet high around the trees.
- What is the optimal height to securely suspend the hammock?
For a suitable suspension, the hammock must be installed at a minimum of 6 feet high and a maximum of 8 feet high.
- On what surfaces can I install the tent?
Thanks to the self-supporting system of our tent, it can be installed on any surface without releasing (both hard and sandy surfaces).
- Which fabrics and materials are used in your products?
For the tent-hammock, the floor is composed of Nylon Ripstop and a waterproof coating of 2000mm. The rain cover is made of Polyester Ripstop and a waterproof coating of 2000mm. The high-resistance net is made of Polyester 68D.
The backpack is entirely made of P600D Galaxy FM fabric. PU coated 1500mm. The zippers are YKK Aquaguard. The backpack is water repellent and does not require a rain cover.
- Can I use the tent in winter?
This model was not created for extreme colds or snow. This being said, this three-season model will comfortably keep you safe from rain and wind. Poles can break due to cold temperature.
- What tests were conducted and what are the product certifications?
Each one of our fabrics and materials underwent fire tests and respond to the Canadian CPAI-84 fire resistant norms. Weight capacity tests were done for each strap that supports the hammock. Weight capacity tests were done for the hammock. Loads of 500 pounds were placed in the hammock for over 24 hour periods of time and all results were conclusive. This being said, the recommended maximal weight according to Owly Packs is 350 pounds.
What are the dimensions of the tent and the backpack?
The tent has a length of 260 cm, a width of 126 cm and a height of 100 cm, perfect for two people and their mattresses. The backpack has a height of 75 cm, a width of 29 cm and a thickness of 25 cm.
- How to install the tent-hammock?
-Click here to see the instruction booklet.
Return and refund:
- How long are the warrantees for each product?
Owly Packs offer a warrantee of 12 months for each of their products.
- If I need to repair one of my products, what should I do?
Simply send an email to email@example.com; one of our members will contact you and assist you throughout the process. Since traveling is as important to you as it is for us, we will treat your case quickly with diligence.
- If I am not satisfied with the product, can I get a refund?
No problem. We want you to be completely satisfied. You have 30 days to obtain a refund by returning the product to us at your fees, but you must contact us first. When you return a product to us, make sure you get a tracking number for the package because we cannot refund a package lost by the carrier. Once the package is received, we inspect it, then if it is in perfect condition, we issue a refund. Only the delivery costs are not refundable.
- What will my shipping cost be?
The shipping cost is determined based on local rates and the item's weight.
- Is there any additional shipping fees?
Since we are shipping in many countries around the world, we can't pay taxes and customs fees for everyone. It means you will have to pay various freight and duties or taxes according to your country, including VAT and GST Taxes. You can use that tool to calculate duties. Don't forget to convert U.S. dollars to your local currency: http://www.simplyduty.com/import-calculator/ International customers who are required to pay customs will receive an email from their local authorities asking for payment to have your order processed through customs. Once the payment is done, your order will be processed for final delivery. International taxes are out of our control, but we are going to make sure to assist you during this process if you need any help from us. Please contact us on private message if you have any question about that."